About Us

Great hospitality is all about paying attention to small details and the pursuit of a quality product and service at all times. Regardless of whether it is a cup of coffee or a five course VIP banquet, at Encore we are committed to understanding the process that produces optimum quality for the consumer at any given price point. Not surprisingly, training and research are essential core activities at the very centre of our organization. We believe that this is essential in order to develop sustainable sales growth.

Encore has consistently invested in its management team to ensure that all the appropriate skills and experience are in place that allow us to deliver exceptional levels of service to all of our customers. Our approach to larger hospitality contracts is the same, every contract is individually managed and we provide a service that is tailor-made to the customer’s needs with a strong emphasis on a comprehensive support provided by our operational team based in our Glasgow headquarters. Our aim wherever we operate on your behalf, is to create a satisfied and loyal customer following that will drive profitability up, whilst driving costs down. We also recognise that in every customer facing business, marketing is a key long term investment and not a short term cost. Consequently we invest in the future of our customer’s retail operations using tried and tested marketing techniques at the point of purchase, with the deployment of the most creative and compelling visual marketing materials possible.